Twinkle Psych (“Twinkle Psych”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy describes how we handle information when you:

• Visit our website www.twinklepsych.com
• Contact us by email, phone, or through online forms
• Request information, book appointments, or use our mental health services

If you do not agree with this Privacy Policy, please do not use our website or services.

We may collect and process the following categories of information:

2.1 Information You Provide to Us

• Contact information: name, email address, phone number, and postal address when you contact us, request an appointment, or complete a form.
• Service-related information: details you provide when you request or receive services (for example, reason for visit, background information, preferences, or referral details).
• Communications: content of emails, messages, feedback, or other correspondence you send to us.

2.2 Information Collected Automatically

• Usage data: IP address, browser type and version, device information, operating system, pages viewed, time and date of your visit, time spent on pages, and referral URLs.
• Cookies & similar technologies: we or our service providers may use cookies, web beacons, pixels, and analytics tools to understand how you interact with our site and improve performance.

We use the information we collect for the following purposes:

• Providing services: to respond to inquiries, schedule and manage appointments, provide mental health services, process referrals, and communicate with you about your care.
• Operating and improving our website: to maintain, secure, and enhance the functionality and user experience of twinklepsych.com.
• Communications: to send administrative messages (e.g., policy updates, service information) and, where permitted, newsletters or other marketing communications.
• Analytics and research: to understand how our website is used, improve our content, and support planning and quality improvement.
• Security and fraud prevention: to monitor and protect our website, systems, and users from unauthorized access, abuse, or other harmful activity.
• Legal compliance: to comply with applicable laws, regulations, and professional obligations, or to establish, exercise, or defend legal claims.

Depending on your location and applicable data protection laws, we may rely on one or more of the following legal bases for processing your personal data:

• Consent: when you have given clear consent for us to process your data for a specific purpose.
• Contract: where processing is necessary to provide our services or take steps at your request.
• Legitimate interests: where processing is necessary for our legitimate interests (such as improving services or ensuring security), provided your rights and freedoms are not overridden.
• Legal obligations: where processing is required to comply with laws or regulations.

We may share your information in the following situations:

• Service providers: with trusted third-party vendors who assist us with website hosting, analytics, appointment systems, communications, or other operations. These providers are obligated to protect your information and use it only for the services they provide to us.
• Professional partners and referrals: with your consent, we may share relevant information with other healthcare providers, referral sources, or collaborators involved in your care.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, where your information may be transferred as part of that transaction.
• Legal requirements and protection: when required by law, court order, or regulation, or when necessary to protect our rights, safety, patients, or others.
• With your consent: in any other situation where you have been informed and have given consent.

We use cookies and similar tracking technologies to enhance your experience on our site, analyze usage patterns, and support our marketing and service improvements.

• Essential cookies: required for basic site functionality and security.
• Analytics cookies: help us understand how visitors use our website so we can improve it.
• Preference cookies: remember your settings and preferences over time.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality or performance of the website.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.

• Website and contact data are typically retained for as long as we have an ongoing relationship with you and for a reasonable period afterward.
• Clinical records may be retained in accordance with applicable healthcare laws, professional guidelines, and insurance or regulatory requirements.

When information is no longer needed, we will securely delete, anonymize, or otherwise remove it from our systems.

Our website and some of our service providers may be located outside your home country. As a result, your information may be processed in other jurisdictions that may have different data protection laws than your own.

Where required, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as contractual protections or other lawful transfer mechanisms.

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: to request a copy of the personal data we hold about you.
• Correction: to request that inaccurate or incomplete data be corrected.
• Deletion: to request that your personal data be deleted, subject to legal and clinical obligations.
• Restriction: to request limitations on how your data is processed.
• Objection: to object to certain processing activities, including direct marketing.
• Data portability: to receive your data in a structured, commonly used, and machine-readable format where applicable.
• Withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section. We may request additional information to verify your identity.

Our website is primarily aimed at adult clients and caregivers. We do not knowingly collect personal data directly from children under the age of 16 through this website without appropriate parental or guardian consent.

If you are a parent or guardian and believe your child has provided personal information to us online without your consent, please contact us so that we can take appropriate steps to delete such information where required.

Our website may contain links to third-party websites, services, or resources that are not controlled by Twinkle Psych. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any external websites you visit before providing them with your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will post the updated policy on this page and update the “Last Updated” date at the top. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: