Welcome to Twinkle Psych (“Twinkle Psych”, “we”, “us”, or “our”). These Terms & Conditions (the “Terms”) govern your access to and use of our website www.twinklepsych.com (the “Site”) and any content, features, or services made available through it.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.

By using the Site, you represent and warrant that you are at least 18 years old, or using the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

The information on this Site is provided for general informational and educational purposes only and is not a substitute for professional medical, psychiatric, psychological, or other healthcare advice, diagnosis, or treatment.

• Do not disregard, avoid, or delay obtaining medical or mental health advice from a qualified provider because of information you have read on this Site.
• We do not provide diagnosis or treatment through this Site. A therapeutic or patient–provider relationship is only established through direct contact and agreement with our clinicians, not by viewing the Site.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law or regulation.
• Engage in any conduct that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Attempt to reverse engineer, decompile, or extract the source code of the Site or any related software.

Appointment scheduling, fees, payment methods, and insurance policies may be described on the Site or provided directly by our staff. Any such information is subject to change and may differ by provider, location, and service type.

• Appointment requests: Completing a form or sending a message through the Site to request an appointment does not guarantee that an appointment has been scheduled. A member of our team will confirm availability and details with you.
• Fees and insurance: Fees, copays, and insurance coverage are determined by your plan, provider agreements, and applicable laws. You are responsible for confirming your benefits and any out-of-pocket costs.
• Cancellation and no-show policies: We may maintain cancellation and no-show policies that could result in charges if appointments are missed or cancelled without sufficient notice. Please review those policies as provided by our office.

We may offer certain services via telehealth or other remote platforms, subject to provider availability, licensing, and applicable laws.

• Telehealth services are typically provided through secure platforms, but there are inherent limitations and risks, including technical failures or interruptions.
• You may be required to sign separate telehealth consent forms and comply with platform requirements.
• Eligibility for telehealth services may vary depending on your location and our clinical judgment.

If you create any account, portal access, or profile in connection with our services, you are responsible for:

• Maintaining the confidentiality of your login credentials and any other security information.
• Restricting access to your devices and taking reasonable steps to protect your information.
• Promptly notifying us of any unauthorized access or suspected security breach.

We reserve the right to disable any account or access if, in our sole discretion, we believe you have violated these Terms or if it is otherwise necessary to protect the Site, our patients, or others.

Unless otherwise indicated, the Site and all content, features, and functionality (including, but not limited to, text, graphics, logos, icons, images, videos, and software) are owned by Twinkle Psych, its licensors, or other providers and are protected by intellectual property laws.

• You may use the Site and its content for your personal, non-commercial use only.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials on the Site without our prior written consent, except as permitted by law.

The Site may contain links to third-party websites, services, or resources. These links are provided solely for your convenience.

• We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services.
• You access any third-party websites or resources at your own risk and subject to the terms and policies of those third parties.

The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

• We do not warrant that the Site will be uninterrupted, secure, or free of errors, viruses, or other harmful components.
• We make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any information on the Site.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by applicable law, Twinkle Psych and its owners, clinicians, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Site;
• Any conduct or content of any third party on the Site;
• Any unauthorized access, use, or alteration of your transmissions or content.

In any case, our aggregate liability for any claim arising out of or relating to the Site will be limited to the amount you have paid, if any, for using the Site during the six (6) months prior to the event giving rise to the claim, or the minimum amount permitted by law if greater limitations are not allowed.

You agree to defend, indemnify, and hold harmless Twinkle Psych, its officers, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of or access to the Site;
• Your violation of these Terms;
• Your violation of any rights of another person or entity.

These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

You agree that any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in or serving Bexar County, Texas, and you consent to the personal jurisdiction of such courts.

We may update or revise these Terms from time to time in our sole discretion. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes.

If you have any questions about these Terms & Conditions or the Site, please contact us: